An update on our performance and priorities

In this video our CEO Allan Pollard shares some of his thoughts on what matters after his first six months in the CEO role.

Our focus is on becoming a high performing business that gives back more to West Auckland. To do that we need to do some things much better. In particular, we need to better manage our costs and lift our sales and service performance.

We also want to listen to, and engage with, the community in a more open and transparent way. As stewards of community money it is crucially important that we are as transparent as we can possibly be.

Information about our organisation has been requested from us, which we are releasing to the general public as well. It shows we are doing some things well and need to improve in other areas.

We are committed to improving. If you see something in the documents released today that you would like to know more about, or if you have any other questions about the Trusts, please contact us or come along to one of our meetings.